Refund and Returns Policy
Effective Date: 7/31/2024
Thank you for shopping at Freezydg.com. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.
1. Returns
1.1 Eligibility
You may return most items within [30 days] of receipt for a refund or exchange, subject to the conditions outlined below. To be eligible for a return:
The item must be in its original, unused condition with all tags and packaging intact.
Proof of purchase (order number or receipt) must be provided.
1.2 Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Personalized or custom-made items
Final sale or clearance items
Items that have been used, washed, or damaged
1.3 How to Return
To initiate a return:
Contact our customer service team at [email protected] to request a Return Merchandise Authorization (RMA) number.
Pack the item securely in its original packaging and include the RMA number and proof of purchase.
Ship the package to the address provided by our customer service team.
2. Refunds
2.1 Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within [7-10 business days]. Refunds will be issued to the original payment method used for the purchase.
2.2 Shipping Costs
Original shipping charges are non-refundable. You will be responsible for return shipping costs, except in cases where the return is due to a mistake on our part or a defective item.
2.3 Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within [7 days] of receipt at [email protected]. We will arrange for a replacement or refund at no additional cost to you.
4. Order Cancellations
Orders may be canceled within [2 hours] of placement. After this period, we cannot guarantee that your order can be canceled or modified. Please contact our customer service team as soon as possible to request a cancellation.
5. Contact Us
For any questions or concerns regarding our Refund and Returns Policy, please contact us at:
Email: [email protected]
Phone:
Address:
We appreciate your business and are committed to ensuring your satisfaction with our products and services.
6. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically for any updates.
Thank you for shopping with Freezydg.com!